🕑 Check-in & Check-out

• Check-in: From 14:00 hrs
• Check-out: Until 12:00 noon
• Early check-in / late check-out subject to availability and may incur additional charges.

🐾 Pets

• Pets are not allowed 🚫

❌ Cancellation Policy

• Free cancellation up to 24 hours before check-in.
• Cancellations made within 24 hours of arrival will be charged for one night.
• No-shows will be charged the full booking amount.

💳 Payment Policy

• Payment to be made in advance at the time of booking, OR
• At least 48 hours prior to check-in.
• Accepted methods: Cash, UPI, and major credit/debit cards (please confirm at the time of booking).

🍴 Dining

• Our in-house restaurant is currently under renovation.
• Guests may enjoy dine-in options arranged through trusted online orders from nearby restaurants.
• 🚫🍷 Please note: Alcohol is not sold or served on the premises, ensuring a safe and family-friendly environment.

📶 Wi-Fi

• Complimentary high-speed Wi-Fi is available throughout the property.

🌸 Wellness Services

• Authentic Ayurvedic massage therapy is available with advance booking.
• All treatments are conducted under professional doctor’s supervision for a safe and relaxing experience.

🚗 Parking

• Secure parking facility available for all guests.
• Valet service provided upon request.

📜 General Terms & Conditions

• Guests are required to present a valid government-issued ID at check-in.
• Any damage caused to hotel property will be charged to the guest.
• Smoking is permitted only in designated areas.
• The hotel reserves the right to refuse service or admission in case of misconduct, illegal activities, or violation of policies.

🔒 Privacy Policy (Summary)

• Guest information (name, contact, booking details) is collected solely for reservation and communication purposes.
• Data is kept secure and is not shared with third parties except for legal or booking-related requirements.
• Guests may request correction or deletion of personal data by contacting us at info@whv-residency.com.

📍 Contact Us

W & H View Residency – Luxury. Hygiene. Comfort.

6/153, Jew Town Rd, Kappalandimukku, Mattancherry, Kochi, Kerala 682002, India

Mob: +91 8129 46 8888

Landline: +91 484 291 2900

Email: info@whv-residency.com