Privacy Policy
W&H View Residency (herein referred to as “W&H”, “the Company”, “we”, “us”, or “our”) is committed to respecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws.
This Privacy Policy (“Policy”) applies to all users (“you”, “your”, “User”) who interact with:
Our website: https://whv-residency.com
Any digital platforms, applications, or services operated by W&H
Except where specified, you may browse our website or use our platforms without disclosing your identity. However, certain features or services may require the collection and use of personal information.
This Policy explains what personal information we collect, how we use it, how we store it, and what rights you have regarding your data.
1. Personal Information We Collect
A. Information Provided by You
We may collect the following personal data when you interact with our website or services:
Contact Information: Name, phone number, postal address, email address
Reservation Details: Dates of stay, special requests, number of guests
Identification Information: Government-issued ID, nationality (as required by law)
Payment Information: Payment method, transaction details (not stored by us)
Account Information (if you register): Username, email, password
Feedback or Inquiry Data: Any information submitted through forms or communication
If you submit personal information about another person (e.g. family member or colleague), you confirm that you are authorized to do so and that the person is aware of this Privacy Policy.
B. Information Collected Automatically
We may automatically collect certain information, including:
IP address
Browser and device type
Operating system
Pages viewed, duration of visit, referring URL
Cookies and similar tracking technologies
2. Cookies & Tracking Technologies
Our website may use cookies to provide a better user experience, analyze traffic, customize content, and improve functionality. You can disable cookies through your browser settings, but some features may not work properly as a result.
3. How We Collect Information
We collect personal information through:
Online forms and booking systems
Customer surveys and feedback
Telephone, email, WhatsApp or in-person interactions
Third-party travel partners and booking platforms (e.g., Booking.com, Airbnb, Makemytrip, etc.)
Social media engagement
4. Why We Collect Personal Information
We collect and process your data for purposes including:
Managing reservations and providing hospitality services
Verifying identity and complying with legal/KYC requirements
Responding to queries, complaints, or feedback
Improving our website, services, and customer experience
Marketing, promotions, and service updates (with consent where required)
Ensuring safety and preventing fraud
Compliance with legal obligations and government requirements
5. Sharing Your Personal Information
We may share your personal information with:
Service providers and vendors such as IT partners, payment processors, booking engines
Government authorities when required by law (e.g., for police guest registration)
Business partners or affiliates for providing services and offers
Legal or regulatory authorities when necessary
We do not sell, rent, or trade your personal information.
6. Data Storage, Security & Retention
Your data is stored securely on controlled servers or trusted third-party providers. We use security measures to protect against unauthorized access, loss, or misuse of data.
We retain personal information only as long as necessary to fulfill the purpose for which it was collected or to comply with legal requirements.
7. International Transfers
We do not routinely transfer personal data outside India. If such transfer becomes necessary, we will take measures to ensure adequate protection in compliance with applicable laws.
8. Your Privacy Rights
Subject to applicable law, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data (where legally permissible)
Withdraw consent to marketing communications
Restrict or object to certain processing activities
To submit a request, contact us using the information below.
9. Third-Party Links
Our website may include links to external websites or platforms. We are not responsible for the privacy practices, content, or policies of such third parties. We encourage you to read their policies separately.
10. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, contact us at:
Data Protection Contact
W&H View Residency
Address: 6/153, Jew Town Rd, Kappalandimukku, Mattancherry, Kochi, Kerala 682002, India
Phone: +91 484 291 2900
Email: info@whv-residency.com
11. Policy Updates
This Privacy Policy may be updated periodically. Any updates will be posted on our website with the revised date. Continued use of our services after changes implies acceptance of the updated policy.
12. Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts of Kerala.
